Book an appointment
If you need to see your GP, you can book an appointment using our online access tool - AccuRx. Our appointments are booked at 10-minute intervals.
How to book an appointment
If you need to see your GP, then you can book an appointment by calling the surgery on 01805 623222.
You can also request an appointment online via our online consultation tool AccuRX.
We kindly ask that you discuss one problem per appointment. If you wish to discuss more than one problem, please book another appointment or ask for a double appointment.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Each appointment is for 10 minutes. Please try to limit the discussion to a maximum of two issues that are concerning you. For our doctors to be able to deal with further issues safely, they will ask you to book a further appointment.
Please let us know if you feel your problem is particularly difficult and will need more time.
There may be times when, because of urgent or unforeseen events, delays occur. Please be patient if you have to wait and do make provision for this when making the appointment.
Types of appointments
At Castle Gardens Surgery, we offer different appointments to help you get the care you need as soon as possible.
Routine appointments
We aim to book with your usual doctor for continuity.
Urgent same day appointments
If your appointment is urgent we have a duty doctor system for problems that we deem should be dealt with more urgently, we’ll arrange for a GP to speak to you on the same day.
You can also call NHS 111 for general medical advice.
Appointment Reminders
We offer text message reminders for appointments and notifications for missed appointments. To opt in, please speak to a member of the reception team or call the number above.
Online Booking
You can request appointments using our online consultation tool - AccuRx.
You will be able to select the type of appointment you require.
Enhanced access
Patients across Devon can now make routine GP appointments in the evenings and weekends 8am-8pm. Contact us on 01805 623222 to find out more or visit www.ndgp.co.uk
Types of appointments
At Castle Gardens, we offer different appointments to help you get the care you need as soon as possible.
Routine appointments
We aim to give you a routine appointment to see a GP within 48 hours of receiving your online request.
Urgent appointments
When booking an appointment you will ask you for a brief description of the reason for your call. This is to help us prioritise telephone calls, appointments and home visits, ensuring that you are passed to the appropriate member of healthcare team
If receptionists ascertain that you do need to be seen on that day they will book you in with the ONCALL GP.
If they agree with you that you do not need to be seen on the same day of your request, they will arrange the next available appointment with your GP.
If you cannot agree a course of action with our receptionists they will liaise with our daily ONCALL GP who will ascertain whether your need requires attention on the same day.
You can also call NHS 111 for general medical advice.
Late Arrival for Appointment
If you are more than 10 minutes late for your appointment you will NOT be seen by the GP, nurse or HCA and you will be asked to re-book your appointment. If you are between 5-10 minutes late you will be asked to wait until the end of the surgery to be seen. Late arrivals for appointments over the day can result in surgeries running late and cause inconvenience to others.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Emergency/surgery closed
In an Emergency or life-threatening situation dial 999
(please only dial 999 in an Emergency)
When the surgery is closed, if you need a Dr urgently or require health advice please telephone the Out of Hours Service on telephone number: 111